SN Siding & Soffit ("we", "us") is a family-run exterior company in Surrey, British Columbia. This policy explains what personal information we collect through this website, why, and how we protect it, in line with BC's Personal Information Protection Act (PIPA).
What we collect
- When you send an estimate request: your name, phone number, address or neighbourhood, the service you're interested in, and anything else you choose to add (such as an email address or details about your home).
- When you call, text or email us: your phone number or email address and whatever you tell us.
Why we collect it
Only to respond to you, prepare your estimate, plan and carry out your job, and follow up about that job. We do not sell, rent or trade your information, and we don't use it for unrelated marketing.
Consent
By sending us a request, calling, texting or emailing, you agree that we can use your information for the purposes above. You can withdraw that consent at any time by contacting us, and we'll stop using it, unless we must keep it for legal or accounting reasons.
Where it's stored
Requests submitted on this website are delivered to our email through Web3Forms (web3forms.com), or through FormSubmit (formsubmit.co) as a backup. These services may store data outside Canada, including in the United States. Information stored outside Canada may be subject to the laws of that country.
How long we keep it
We keep requests and job details for as long as needed to provide the service and meet tax and record-keeping requirements, then delete them.
How we protect it
Access is limited to the people who run SN Siding & Soffit. This website is served over a secure (HTTPS) connection, and we use reasonable safeguards to protect your information against loss and unauthorized access.
Cookies and analytics
This website doesn't use advertising cookies. If we turn on website analytics to see which pages are useful, it will only measure visits and button taps (for example, how many people tap "Call"). It won't identify you personally, and we'll update this policy when we do.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at 604-499-6869 and we'll respond within 30 days.
Questions or concerns
Contact us first and we'll do our best to help. If you're not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.